Free shipping for Retail orders over $75 (U.S. only). Not applicable with any other discount nor to orders containing Bulk Powders.

Shipping & Returns Policy

Please read this information carefully and thoroughly BEFORE placing your order.

At Rainforest Pharmacy, we make every effort to ship orders expeditiously. However, due to the nature and origin of the herbs we use for our products, some delays may occur. If your order is expected to take longer than usual to ship, we will notify you. We appreciate your understanding and patience in these instances.

Returned Shipments

Orders returned to us due to an incorrect address provided by the recipient are the responsibility of the recipient. To reship your order, you are responsible for covering the shipping costs.

Bulk Powder Orders

Bulk Powder orders are prepared once a week, in the order they are received. The cut-off time for bulk orders is each Thursday at 10 AM EST. Orders received after this time will be shipped the following week. Thank you for your understanding.

Bulk Powder orders do not qualify for Free Shipping.

Insurance

Packages are automatically insured as follows:
- USPS Ground Advantage: up to $100
- USPS Priority Mail: up to $200
- For your protection, we may opt to insure orders exceeding $200. If this is the case, you will be notified by email.

U.S. Orders

Shipping

Once an order is received, it may take up to 3 business days to process and ship, depending on demand and inventory availability. This applies to all shipping methods. This excludes Bulk Powder orders which are prepared on Thursdays.

All orders ship via the US Postal Service. If you require UPS shipping, please contact us.
- Shipping rates are listed and may vary based on weight/size of the order, and destination.
- Expedited Shipping is available upon request and will incur additional charges accordingly.
- Expedited Shipping refers to the shipping service and does not include order processing time.

Tracking

It is your responsibility to monitor the tracking history of your shipment and notify us of any delays or issues with your shipment as soon as they occur. Our best chance to assist you is when an issue occurs, and not weeks or months after the event. Please make sure to contact your shipping carrier or local post office as well

Please check your account or email for tracking information. Tracking numbers are emailed once the order ships. You may track your shipment using one of the following tracking services:
1. USPS.com
2. UPS.com

Free Shipping

Any retail order over $75 qualifies for free shipping (U.S. only). This excludes Bulk Powder orders and cannot be combined with other discounts.

International Orders

Shipping

We ship orders worldwide using the US Postal Service and their international shipping partner, GlobalPost. Please check with your local authorities for laws, regulations, and restrictions that apply to nutritional supplements. You are responsible for any duties, taxes, and fees at the destination. Shipping and handling charges are non-refundable.

CPlease note: In certain countries, like Germany, it is required that nutritional supplements be shipped directly to a doctor. If you are ordering from Brazil, please be prepared for a longer delivery timeframe and possible rejection by Brazilian customs. Unfortunately, due to restrictions on nutritional supplements, we are no longer able to ship to Italy.

Rates

We charge (at checkout) a MINIMUM rate to process orders. Total shipping cost is determined at the time of shipping, and you may be charged for any difference if your selection does not cover the cost of shipping your order. If any additional charges apply, you will be notified by email.

Please note: For all international shipments, we may opt to insure orders for your protection.

Tracking

It is your responsibility to monitor the tracking history of your shipment and notify us of any delays or issues with your shipment as soon as they occur. Our best chance to assist you is when an issue occurs, and not weeks or months after the event. Please note that once a shipment has left the U.S., there is little that we can do to assist you.

We recommend that you track your shipment here: Parcelsapp.com

All shipments are not only handled by the United States Postal Service, but also by customs officials and foreign destination postal authorities. Due to this, it is often difficult to determine the specific reason for any delays. International customers are encouraged to promptly contact their local postal service for details on their shipment.

Refunds and Returns

Shipping and handling charges are NON-REFUNDABLE, even if the order shipped for free.

We accept returns up to 30 days from the shipping date. Please note, we only accept returns of unopened items. At our discretion, a 20% restocking fee may apply.

If you would like to make a return, please email us at returns@rainpharm.com or call us at 305.235.9880.

All returns must be done using a trackable service. Please include your information with your return so we can easily credit your account accordingly.

Returns should be addressed to:
Rainforest NP
16300 SW 137 Ave Unit 115
Miami FL 33177

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FAQ

Here you will find some answers to your main questions about us and our products.

Suggested usages are found on our product labels and online. They are intended towards an average adult on an average 2,000 calorie diet. We always welcome our customers to adjust dosages until they reach the recommended suggested dosage for each product.

Each dropper is calibrated and shows the amount of milliliters (mL). You may also use a teaspoon to help you measure. Please see the charts below to help guide you.

Bottle Size Total Milliliters (mL) Total Drops Total Teaspoons (tsp)
2 oz. 60 mL 1,200 drops 12 tsp
4 oz. 120 mL 2,400 drops 24 tsp
Milliliter (mL) Drop Teaspoon (tsp) Dropperful
1 mL 20 drops tsp 1 dropperful
2 mL 40 drops tsp 2 dropperfuls
3 mL 60 drops tsp 3 dropperfuls
4 mL 80 drops tsp 4 dropperfuls
5 mL 100 drops 1 tsp 5 dropperfuls

It is mostly preference. Some customers have shared that they find that the liquid is absorbed by the body quicker than the capsules. However, it is mostly preference and convenience when it comes down to taste, ease of use, etc. Please note that our tinctures contain Pure Cane Alcohol and water.

Our herbal powders can be treated just as any other herbal tea. Please see the suggested usage under the product page for instructions on how to prepare a herbal decoction for your herbal powder.

Please store in a cool, dry place away from direct sunlight. For our liquid products, you may store them in your refrigerator if desired.

Please note that our herbal products do not “go bad” if properly stored. Generally the shelf life for herbal supplements is 3 to 4 years, which is reset after the product is retested. For this reason we believe it best to show the date that each product was manufactured. This provides you with a better understanding of when the product was made/prepared and allows us to better monitor our products to ensure that you are continuously receiving high quality herbs that meet our standards.